Managed IT · Metairie & greater New Orleans
I keep small-business networks patched, monitored and backed up in the background — and when something does break, you get me on the phone. Not a ticket number, not a call center, not a bot.
Flat monthly pricing · No surprise costs · You maintain ownership
Services
I'd rather do a short list well than sell you a catalogue. It's all included in the monthly cost — there's no menu of add-ons underneath this.
Every machine runs a NinjaOne agent reporting health continuously — disk, memory, drive SMART status, patch level, endpoint protection state. I've been running NinjaOne since not long after the SolarWinds mess, so this part is well-worn. Patches go out on a tested schedule, not whenever Windows feels like rebooting mid-invoice.
The printer, the login loop, the spreadsheet that won't open, the new starter who needs a laptop by Monday. Most of it I fix remotely in minutes because the agent is already there. Onboarding, offboarding, moves, adds and replacements are part of the monthly cost — I don't itemise them, and I don't run a clock.
Your PCs should be disposable. Anything that matters lives on the storage server as mapped drives, not scattered across desktops — so a dead laptop is an annoyance, not an incident. That storage replicates to a second server on site and to cloud backup, which means three copies before anything has gone wrong.
Not a fear-based upsell. The unglamorous controls that stop the overwhelming majority of small-business incidents: managed Defender through Huntress, MFA across Microsoft 365 and Entra, and AutoElevate so nobody needs a local admin account to get their job done — which is how most of the bad stuff arrives.
You hire me. You own your stuff. A lot of IT relationships quietly turn into hostage situations — the tenant is in someone else's account, the licences are resold through their portal, the documentation lives on their systems, and leaving means starting over.
That's not how I work. Your Microsoft tenant, your domain, your hardware, your licences — all in your name, and I hold nothing of yours on my own systems beyond a handful of appliance configs and encrypted credential backups. If you ever want to take it in-house or hand it to somebody else, you don't need my permission and there's nothing of yours for me to hand back.
How it works
Week 0
An hour on-site or on a call. I inventory what you've got, find what's unpatched, unbacked-up or unsupported, and tell you what I'd fix first. You get that list whether or not you hire me.
Week 1
Agents deployed, storage and replication set up, backups verified, MFA switched on, documentation written — and all of it registered in your name, not mine. This is the heavy week; I do it around your hours, not during them.
Ongoing
Maintenance runs overnight and anything that needs doing lands in the helpdesk inbox. Boring is the deliverable — if you're hearing from me often, something has gone wrong with the arrangement.
Coverage
A flat monthly figure per device, and that's the whole invoice. Hardware and third-party licences are passed through at cost — I don't mark them up, and they stay in your name.
How I work with everyone
$—/ device / mo
Monitoring, support, storage, backup and security — the four things above, all of it, one number.
Happy to, once
Stuck on something specific? I'll come and sort it out as a one-off, no strings.
What I don't do is ongoing break/fix. Getting called only when something is already on fire is bad for you — nobody's watching the backups between emergencies — and unpredictable for me. If you want a continuing relationship, it's the managed one, so I can get the tools in and actually prevent the call.
Describe the problemAbout
Small businesses often get handed off to junior techs at larger shops because the accounts are small. Here the same person stays on the work — and already knows which switch is in the closet behind the mop.
Think of me as a part-time IT admin rather than a vendor. I'd rather build something that mostly runs itself — good storage, tested backups, sensible permissions — than sell you a thicker stack you don't need. The measure of whether it's working is how rarely you think about it.
Thirty-odd years of hands-on computer experience sits behind that, most of it spent on exactly this kind of work: small offices around Metairie and greater New Orleans that need their systems to be dependable and otherwise invisible.
You hire me, and you still own all your stuff. That's the deal.
Clients
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Trusted by local businesses
Questions
No — that's the size I'm built for. Under about five devices a managed agreement usually isn't worth it for you, and I'll say so; hourly is probably the better deal.
Fair question, and the honest answer matters more than a slick one. [Describe your arrangement here — e.g. a named backup technician, a reciprocal agreement with another local MSP, and how emergency coverage works.] Monitoring and backups keep running regardless.
There isn't one. No contract, no minimum term, no SLA document, no exit fee — month to month, and you can stop whenever you like. Since everything is already in your name, leaving doesn't involve untangling anything from me.
The honest trade-off: no SLA means no contractual response time. What you get instead is someone who sees the alert before you do and has usually dealt with it already.
Once, sure — happy to help, no strings. What I don't take on is an ongoing break/fix arrangement, where I only appear when something is already broken. It's a bad deal for you, because nobody is watching the backups in between, and an unpredictable one for me.
If you want something continuing, it's the managed arrangement, which is what lets me stop the call happening in the first place.
Often the best setup. I take the overnight monitoring, patching and backup load so your internal person can do the work that actually needs to know your business. Same for franchises where head office already runs the Microsoft tenant — I look after everything on your side of that line.
A NinjaOne agent for monitoring, patching and remote support; Huntress managing Microsoft Defender; and CyberFOX AutoElevate so people can do their jobs without holding local admin rights. That's it.
I'll show you exactly what each one can and can't see before anything is deployed — including that a remote session needs someone at your end to approve it.
That's normal, and it's usually inherited rather than anyone's fault — an old domain controller nobody can log into, a VPN client on every laptop, licences sitting in a previous provider's account. Sometimes the sensible move is to stop trying to rescue the old thing and stand up a clean environment beside it, then move people across gradually.
The free review is where we work out which of those it is.
Get started
An hour, no obligation, and you keep the findings either way. Tell me roughly what you've got and I'll come back with a real number — replies typically go out within one business day.
